Privacy Policy

We, Getverify LDA listen to our users and we are committed to protecting the principles of privacy and fair use that underpin our values to offer a transparent and secure service. We want you to be confident that your personal data is safe and secure with us.

This Privacy Policy explains the following:

• how we collect your personal data
• what personal data we collect
• how we use your personal data
• who we share your personal data with
• what measures we take to keep your personal data safe
• how long we keep your personal data
• age limits
• the rights and choices you have when it comes to your personal data

Last updated – November 2025

1. Who are we?

Esim o (referred to herein as "Esim o", "our", "we" or "us") gives utmost importance to your (referred to herein as "User" or "you") privacy and the protection of your personal data. We prepared this Privacy Policy to inform you on which personal data we collect, how and why we process personal data and how can you practice your rights pertaining to your personal data. It should be read together with our Terms of Service.

2. Data Controller

Esim o is the data controller with respect to your personal data we process over our website, related features and services, and other linked channels, mobile websites or applications ("Platform"). You can find our contact details below:

3. How do we collect personal data?

We may obtain personal data from you through the websites, mobile applications or other similar devices, channels or applications operated by or on behalf of Esim o.

4. What personal data do we collect?

Esim o provides applications, content and other digital products and other in-app services and related services over the Platform ("Services").

We collect personal data about you when you submit your data in the course of registering for and/or using our Services for example we may collect your name surname, username, e-mail address, phone number.

Data that you may provide voluntarily

• ID and Contact Information: name, surname, phone number and email address
• Information security data: username, password, IP address, logs, device, browser, operating system, authentication tokens
• Marketing information: cookie records
• Purchase Metadata: we do not collect or store payment card details directly. Instead, we may receive limited transaction-related metadata from third-party platforms
• Transactional information: purchase information, subscriptions, support tickets
• Other data you choose to give us (such as data to identify a lost account)

Data that may be collected automatically

• Data and analytics about your use of our Services
• Your IP address and mobile device identifiers (device ID, advertising ID, MAC address, IMEI)
• Data about your device, such as device name, operating system, browser type and language
• Data we collect with cookies and similar technologies
• Broad geographic location based on your IP address
• Precise geo-location data (GPS, with your consent)
• Data about your use of our Services, such as in application interaction and usage metrics

5. Third parties whom the personal data is shared with

• We may share your personal data with public authorities and institutions if we are required by laws, regulations or other legal obligations to do so.
• We also share your personal data with our business partners within the context of the above purposes and legal grounds.
• Your personal data will be transferred to merchants, mobile applications, web based products and websites you purchase or subscribe to.

6. How do we use your personal data?

We may use your personal data:

• To enable you to access and use the Services: create user accounts, provide correct versions of our applications, send service related communications
• To personalise and improve aspects of our Services: respond to customer support requests, receive error messages, detect and prevent illegal activities
• To communicate with you: provide in-app offers and rewards, serve relevant targeted advertisements, send marketing communications
• For research: analysing market trends and customer demographics
• To comply with legal obligations: prevent and/or detect fraud or provide disclosure to the authorities when required

7. Why do we process your personal data?

• Consent: Where necessary we will only collect and process your personal data if you have given your clear and affirmative consent.
• Legitimate Interests: We may use and process some of your personal data where we have sensible and legitimate business grounds for doing so.
• Legal obligations: We may need to process your personal data when we are required to comply with a legal obligation.
• Contract performance: We may need to process your personal data when we provide Services to you or when we communicate with you about the Service.

8. Who do we share your personal data with?

• Our group companies, third party services providers and partners who provide data processing services to us
• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary
• Any other person with your consent to the disclosure

9. What cookies do we use?

A cookie is a very small text file placed on your computer or device. We and our partners use cookies and similar technologies to provide and personalise our Services, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of our Services may then not function properly.

10. What steps do we take to keep your personal data safe?

Your personal data's security is very important to us. This is why, where it's appropriate, we use HTTPS to help keep data about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. We do our best to keep the data you disclose to us secure. However, we can't guarantee or warrant the security of any data which you send to us, and you do so at your own risk.

11. How long do we keep your personal data?

Unless a longer retention period is required or permitted by law, we will only retain your personal data only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy and for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

12. Do we transfer your personal data outside of your country?

Our Services are global by nature and your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. We take steps to ensure adequate safeguards are in place to protect your data as explained in our Privacy Policy.

13. Age Limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 18 or knowingly allow such persons to use our Services. If you are under 18, please do not send any data about yourself to us.

14. Your personal data rights and how to contact us

You have certain rights under existing data protection legislation:

• Right to access: the right to request copies of your personal data from us
• Right to correct: the right to have your personal data rectified if it is inaccurate or incomplete
• Right to erase: the right to request that we delete or remove your personal data from our systems
• Right to restrict our use of your data: the right to 'block' us from using your personal data or limit the way in which we can use it
• Right to data portability: the right to request that we move, copy or transfer your personal data
• Right to object: the right to object to our use of your personal data including where we use it for our legitimate interests

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us at support@esimo.com.

15. Changes to this Privacy Policy

We may change this Privacy Policy at any time. The latest version of the Privacy Policy will be published on the Platform in case of any changes. You are responsible for periodically checking the latest version on the Platform.

16. Information Relating to Children

Our Services are intended for general audiences over the age of 18 years old. We do not knowingly collect information from children under the age of 18 years old. If you are not over 18 years old then do not download or use our services. If you believe that we may have personal information from or about a child under the age of 18 years old, please contact us at support@esimo.com.